FAQ

Hey team, our elves have tried to answer the questions they think you'll have.

If you can't find the answer here, please try asking it on the Facebook page first, then send us an email on the Contact page and we'll get back to you as soon as we can.

What should I put in my Shoebox?

We have some very strict guidelines, they must all be.. awesome things! Things that would make your kid smile with delight, if you got interests for your kid, use those for guidance and check out the gifts ideas page too!

How much should I spend?

$25 is good, $35 is better. Don't spend too little, if your budget will let ya. This is a hard one since everyone has different budgets - but there's lots of good, cheap deals out there, so shop around, and check out the Facebook page and Gift ideas page for good deals as they pop up.

Does it really have to be in a shoebox?

It does need to be in a box, but not a shoebox. If it's not in a box then the wrapping paper will probably rip, and the present might get damaged. Our elves will be stacking and storing it in our workshop - and things can get pretty crazy in there!

Can I include second hand gifts?

No hand-me-downs or second-hand-gowns. There's charity bins for that. This is a our chance to give something really special to these kids, so please avoid pre-loved gifts.

How should I label the box?

Please print out the label we've sent to your email address (you can also download it from the home page. Otherwise our elves can have a really hard time making sure it gets to the right school, and the right kid. And we don't want them to miss out!

My kid doesn't have any interests noted. What should I buy?

If you're buying for a Women's Refuge child, we weren't able to ask them their interests. Also some of the kids from the schools didn't manage to tell us what they wanted for Christmas either. But that's OK, if you're stuck for ideas have a look on the gift ideas page, and ask the team on the Facebook Page - we're all here to help!

If all the kids are allocated, can't we just go out to another school?

Good question! And I wish it was that easy. As you can imagine, the more schools involved, the more work for me and the elves. So each year as we've grown the project and expanded the wokshop, we've done so with a set number of schools, so that we know just how much work needs to be done.